Terms and Conditions

TERMS AND CONDITIONS.

Payments

Clients outside Nairobi will be required to pay upfront before shipping

Pay on delivery only within Nairobi and their environs.

Returns

1. The return period in case of a defective product due to manufacturing defaults is strictly 24 Hrs. from the date of sale. 

2. Clients outside Nairobi/Mombasa should communicate to Hewlett computer solution to facilitate the return.

3. No returns will be accepted on products sold/delivered as sealed. Manufacturer warranty applies.

Manufacturer Warranty

1. For products with a manufacturer warranty, Hewlett computer solution will not be liable in the event the manufacturer does not cover
2. For items with manufacturer warranty, clients will be required to take them to the warranty Centre in Westland’s in person for faster service. Please ensure you carry a copy of your receipt/order. Directions can be provided.
3. All UPSs have a manufacturer warranty and Hewlett computer solution will only guarantee the unit for the first 7 days
4.  

Dealership Warranty

Units with a dealership warranty do not have a valid East African Manufacturer warranty as they are meant for sale in other regions. As a result, you get a 1-year dealership or shop warranty subject to the conditions stated below

Laptops & Desktops

1. Period of warranty is strictly 1 Year on Brand New Laptops & Desktops. This is only on parts and does not include blown up or damaged parts by electricity.  6 months warranty on Ex Uk/ Refurbished units.
2. No software installation will be done on the computer unless specified by the buyer and if so will be charged as per specification. By default, your unit will be installed with a trial version of windows and office valid for a 30days-1 year.
3. No warranty on software or on any application installation done, or software related issues (or purchases)
4. Warranty on refurbished laptops/desktop is only on the motherboard and not on parts after a period of 1 month.
5. No warranty on any parts for refurbished/ex UK units (e.g keyboard, battery, hard disks, speakers) after a period of 2 weeks

Accessories

1. Warranty on chargers is strictly valid for 1 month
2. No Warranty on Screens upon testing at the shop.
3. No warranty on keyboards after 1 month and none in case of liquid damage.
4. 1-month warranty on batteries, 1 month on internal hard disks (sold)
5. No Warranty on external HDDs after testing on delivery or at the shop

Refurbished iPhones

1. Warranty is valid for a period of 2 weeks (for testing). 
2. No warranty on hard disks /charger after 1 month

Refurbished Android Smartphones

1. Motherboard warranty is valid for a period of 1 week for testing. 
2. 3-month hardware warranty on the network, charging issues, earpiece, microphone, speaker. 1-month warranty on chargers and accessories. 3 months warranty on Software.
3. If a smartphone’s display has been tested at the shop or on delivery, there will be no warranty afterwards. In the case of deliveries, there will be no warranty after the first 24 hours.

Projectors;

1. 1 Year Manufacturer Warranty.

2. Mounts are sold separately and can be provided upon request

3. The cost of installation is separate for mounts

Printers:

1. The cost of printer installation is separate from that of purchase if the service is required for more than an hour

2. All printers have a 1 Year Manufacturer Warranty

3. No returns will be accepted on a printer that has already been set up/unsealed from the box

4. Please confirm your toner before opening it. Unsealed toners will not be accepted on return

5. Warranty on printers does not cover ink spillage